Order Processing Times

Please allow 2-5 business days for your order to be processed and shipped out (prepping/ making and packing your order is done by me!). During special promotions or holidays, it may take an additional 2-5 business days to process your order. I aim to send out packages as quickly as possible!

Cancellations

Orders can only be cancelled up to 1 hour after being placed. Please note that there is a 10% processing and restocking fee charged for all cancelled orders.

To request a cancellation and partial refund, please send an email to hello@potatodesk.com with your full name and order number. We will check the timestamps to see if the cancellation is eligible, and then process the 90% refund.

ORDERS CANNOT BE CANCELLED AFTER 1 HOUR OF BEING PLACED.

Discount Codes

Unfortunately, discount codes cannot be applied after your order is placed. If you forgot to use a discount code, you may email us at hello@potatodesk.com to cancel your order within 1 hour of placing the order but a 10% processing and restocking fee will still be applied to the cancelled order.

Damaged Items

If an item from your order arrived in a damaged state, or you received the wrong item, please complete the following steps:

1. Take at least one photo of the item (blurry or unclear images will need to be retaken and will extend the time to resolve the issue). If your item is damaged, please take a photo of a) the damaged item(s), b) the exterior mailer packaging, and c) the interior mailer packaging.

2. Email the photo(s) to hello@potatodesk.com and please include your full name, order number, and written description of the issue.

Once we read your e-mail, we will then work with you on a resolution, whether it be a refund, replacement, or instructions on how to easily fix the problem.

DUE TO COVID-19, POSTAL TRANSIT DELAYS ARE TO BE EXPECTED WORLDWIDE.

Shipping Prices

All shipping prices are automatically calculated at checkout. All prices are based off the weight of the items ordered and the destination. 

Combined Shipping

After orders are placed we can no longer combine shipping due to the specific weight requirements for each shipping label. Most shipping services are becoming more strict when it comes to the accuracy of the weight/ size of packages and may deny a shipment causing delays in receiving your order.

Address Change

We are only able to change an order's shipping address if the shipping label has not yet been printed. Once an order has been received by the shipping carrier we no longer have access to the package. If the package is unable to be delivered, it will be returned to us and we can reship your order or provide a refund (minus original shipping fees and 10% restocking fee, per our shop policy).

Lost or Missing Packages

Once the United States Postal Service has received a package for shipping and has marked it as “Delivered”, we have no control as to what happens to the package (rerouting, modifying addresses, retrieving/ locating lost packages).
Your local post office will always be most qualified to help you locate your Delivered package in these situations, but we also have some tips that have helped customers locate their packages in the past:

1. Wait a couple of days to see if the package shows up -- USPS may sometimes prematurely label packages as "Delivered" when in actuality, they are still sitting at the post office or mail truck waiting to be delivered the next business day.

2. If a few days have passed and you are still unsure of your package's whereabouts, please call your nearest, local post office to make sure that your package is not being held there for any reason. The workers may be able to talk directly with the mail carriers to see if the carrier remember dropping the package off at your address. Sometimes there are comments left in their records of where the package was placed.

We have found that if you contact your regional/local post office via phone or in-person (NOT the general national USPS customer service hotline), the USPS staff has the ability to look up the exact GPS location of where your package was dropped off. Several customers have been able to locate & retrieve their packages in the past thanks to this method!

3. Please check with neighbors, roommates and those in your area to see if they may have accidentally gotten your package delivered to them.

4. Check all possible areas around the delivery location. Some carriers place packages in a more hidden location so that all other people, other than the recipient, will not steal those packages.

If you are still unable to locate your package and believe that it was lost or stolen after its delivery, you will need to file a missing mail search request directly with USPS: https://www.usps.com/help/missing-mail.htm

Please contact us via email if you are in need of specific shipment details to aid in a mail search request!

Return to Sender Orders

For returned orders, you may choose to have the order reshipped (you will be responsible for reshipment fees), or may choose to have the order refunded minus original shipping costs & the 10% restocking fee.

If order tracking has not updated in a long time, and is stuck "In Transit"...

U.S. customers - please wait at least 4 weeks from the time of the last tracking update before contacting us. Packages often get stuck, but eventually work their way back into the delivery cycle. If it has been 4 weeks without delivery, please contact us at hello@potatodesk.com so that we may look into it for you.

All sales are final. We do not accept Returns or Exchanges. Please read over any item descriptions, dimensions carefully before purchasing.